Refund Form

Before You Continue

All form text, terminology and visual design can be tailored to your specific requirements.

By selecting Next, you confirm that:

You are submitting this refund request for yourself, or with the permission of others included on the booking.
The information you have provided is accurate.
If you are sharing medical information about another person, you have their permission for us to receive and process it in line with our Privacy Policy.

Important: Please mark the following box to confirm agreement to the terms above:

I agree.

You must accept the terms to continue.

Booking Information

This step can be bypassed if data is fed via API, shortening the journey for ease of use.

Please tell us where you purchased your tickets / booking.

Ticket issuer

Please select your ticket or booking issuer.

Booking Information

Data is matched against our database. For security, customers get 3 attempts at logging in, if unsuccessful further attempts are locked for 15 minutes.

Please tell us the booking reference you received when purchasing your tickets.

Booking Reference:

Please enter your booking reference.

Please tell us the email address you used when purchasing your tickets.

Email address:

Please enter your email address.

Please tell us what date the booking was for.

Event date:

Please enter the date the booking was for.

Customer Details

With API integration, this data can be pre-filled, saving the customer time to complete.

Title

Please choose an option.

First name

Please tell us your first name.

Last name

Please tell us your last name.

Date of birth

Please tell us your date of birth.

Email address

Please tell us your email address.

Contact number

Please tell us your contact number.

Address

Please tell us your address.

Banking Details

Account number

Please tell us your bank account number so we can pay your refund to you.

Sort code

Please tell us your bank sort code so we can pay your refund to you.

I have a UK bank account

International Banking Details

SWIFT code

Please tell us your Swift Code so we can pay your refund to you.

IBAN

Please tell us your iban code so we can pay your refund to you.

Refund Details

Allowable refund reasons can be tailored to your needs.

What has caused you to request a refund?

What date did the incident occur?

Please tell us what happened

What was the name of the event you were due to attend?

What was the name of the venue the event was due to take place at?

How many tickets did you purchase?

What was the cost of each booking per person?

What currency did you use to pay for your booking?

Refund Status

Your current refund status is:

Awaiting Review

Please provide the 2 remaining documents listed below so we can continue to review your refund request.

Please upload: Document A

Why we need this: This is to help us confirm your booking.

DocumentA.pdf

Please upload: Document B

Why we need this: This is to help us confirm your booking.

Please upload: Document C

Why we need this: This is to help us confirm your booking.

Please upload: Document D

Reason rejected: Document was blurred, please upload a clearer copy. Thank you.

DocumentD.pdf

Refund Details

Thank you!

Thank you for submitting your refund request. It is now being processed. Please check your email for confirmation and updates as your request progresses.

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