World-Class
Refund Protection

Increase revenue with Ticket and Booking Protection, easy global deployment.

4.5 satisfaction stars
NPS 83.5 | 98% Overall Satisfaction
1 2 3
Refund Customer: Very simple and easy to [apply for refund]. No quibbles. very satisfied.
Refund Customer: It's amazing to come across an ethical [refund provider], especially one who paid out so quickly.
Refund Customer: Service prompt and professional.
Refund Customer: Job well done, thank you very much 😊
Refund Customer: Very happy with refund and result of refund, thank you for your assistance.
Refund Customer: My refund was dealt with in an efficient and friendly manner. Very satisfied.
Refund Customer: Everything was handled very efficiently online.
Refund Customer: Excellent and prompt service thank you.
Refund Customer: Really pleased how quickly my refund was dealt with.
Refund Customer: Thanks - understanding, helpful and prompt.
Refund Customer: Efficient, easy and clear process. Very responsive staff. 😊
Refund Customer: Fantastic customer service, my refund was dealt with swiftly and very efficiently.
Refund Customer: Very impressed with the speed and ease of the refund process. Thank you.

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No Fuss Data-Driven Refunds,
Designed for Your Business Needs

Giving your customers reassurance that their booking or ticket can be refunded in the event of a wide range of situations, such as injuries or illness.

RAPID REFUNDS
We manage full and/or partial refunds for you, with rapid reimbursement and 98% customer satisfaction.
ADDITIONAL REVENUE
Increase your revenue with a percentage of each ticket / booking refund product sold.
RESELL CANCELLED BOOKINGS
Get notified of cancelled bookings or tickets so you can resell them and maximise attendance.
EASY TO LAUNCH
Choose from API, secure data transfer or prebuilt widget, and let us do the rest.
BRAND FRIENDLY
Seamless integration, refund portals matching your brand and visual identity.
GLOBAL PLATFORM
One solution for refund protection in multiple languages and currencies.
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Wide Sector Coverage

Ticket and booking protection, ideal for a wide array of event types, including:

FESTIVALS
LIVE MUSIC
SHORT BREAKS
SPORTING EVENTS
THEATRES
VENUES
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How It Works

Start increasing customer confidence, satisfaction and revenue in three steps.

YOUR PRICING
1
Set your pricing, then use our market leading terms and conditions to ensure a wide range of situations are covered.
WE DELIVER
2
We set up, manage and report back on paid refunds.
YOU BENEFIT
3
You’re all set, adding value and increased revenue.
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NPS 83.5 | 98% Overall Satisfaction

About Refunya

At the forefront of intelligent, data-led refund innovation.

With a decade of ticket refund experience, we know a thing or two about ticket refunds.

For over a decade, we’ve delivered flexible refund options for ticket buyers. With Refunya integration, customers can purchase tickets with confidence, knowing that if they can’t attend, they can get their money back in line with the refund terms.

Refunds include the items selected and paid for as part of the original booking, covering the ticket face value, as well as any service charges or extras chosen at the time of purchase, delivering a full reimbursement of the customer’s cost.

By offering this additional flexibility, our partners can enhance customer satisfaction while reducing the impact of cancellations and no-shows.

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Contact Us

Interested in increasing your revenue with booking protection, or just curious and want to know more?